Layer 1
The instruction
It is told exactly what to say instead: that it cannot quote, that you will call back with a real number today, and then it books the visit anyway.
Trust
Audit every word
from the truck.
Your phone is your business, so you get to see exactly what happens on it. Every call transcribed to you inside a minute. Every charge linked to the call that made it. Guardrails you can watch working, and four numbers that tell you the truth every day.
60s
from hang up to the transcript in your hand, by text.
Design target. If the pipeline is down, calls pause rather than run unaudited.
5s
from a caller asking for a human to your cell ringing.
Warm transfer attempt. 20 seconds without a pickup and it takes a callback and texts you.
0
prices quoted. Ever. It is not allowed to say a number.
Three stacked guardrails, below. The counter is published per account.
1st
sentence of every call is the AI saying it is an AI.
On every call, in every state, whether or not the law requires it.
The guardrail that matters most
It will never quote a price. That is enforced in three places, not one.
Pricing is yours to give, and it stays yours. The agent books the visit, captures everything you need, and tells the caller you will confirm the number personally. That promise is enforced in three independent places, so it holds every single time.
Layer 2
The filter
Every sentence is checked for dollar amounts and price language before it is ever spoken aloud. A number that slips the instruction is cut before it reaches the caller's ear.
Layer 3
The nightly replay
Fifty recorded calls where a caller pushes hard for a price are replayed against the current build every night. A regression is caught by us, before it is caught by your customer.
How you audit it
From the truck, in a text, without opening an app.
Every call, transcribed to you
The transcript, a one line summary, and the caller's number, inside a minute of the call ending. You read every call the way you would read a message from your best dispatcher.
It reports its own mistakes first
A nightly job flags calls that went wrong: a hang up mid sentence, an address it probably misheard, a callback promised and never logged. You hear it from us before you hear it from the customer.
Four numbers, no vanity metrics
Answer rate. Median pickup, in rings. Escalations actually delivered to your cell. Price guardrail violations, which should read zero, and we show the zero.
If the transcript pipeline goes down, call handling pauses for your account instead of continuing unaudited, and you get a text saying exactly that. A silent degradation is worse than an outage, because you keep trusting it.
Disclosure and recording
One behaviour, everywhere, so it is right in all fifty states.
It identifies itself as an AI in its first sentence.
Not buried later in the call. First sentence, every call, every state. Several states now require a version of this and more will. Building it as the default means we never have to ship a version that hides.
Recording is announced on every call, in every state.
Eleven states require every party to consent. We could look up the caller's state and behave differently. We do not, because a lookup that fails silently in one direction is a wiretap claim, and the disclosure costs about five seconds and a fraction of a cent.
Answering a call is not the same as making one, legally or ethically.
Inbound answering is untouched by the rules that govern outbound dialing. Where we do call out, on your invoices or on your behalf, consent is a code path with a human fallback, not a paragraph in a policy.
Capability, always. Guarantees, never.
Everything on this site is something the product actually does, and every figure carries the source it came from. In a category full of promises, being the one you can check is the strongest position available.